Seven Peaks Water Park Provo

Overview
About
Location
Reviews

Overview

www.splashsummit.com
1330 E 300 N, Provo, UT 84606, USA
Hours

Monday Closed

Tuesday 1:00 PM - 5:00 PM

Wednesday 1:00 PM - 5:00 PM

Thursday 1:00 PM - 5:00 PM

Friday Closed

Saturday Closed

Sunday Closed

Seven Peaks Water Park Provo Introduce

Seven Peaks Water Park Provo, located at 1330 E 300 N, Provo, UT 84606, USA, offers a variety of water attractions. As a featured location within the "Water Parks Near Me" category, it aims to provide a fun experience for visitors.

However, customer reviews reveal significant concerns about the park's operations and customer service. Visitors have reported issues with ride closures, staff interactions, and excessive fees. One reviewer described being threatened with the loss of a season pass (which they didn't have) for attempting to ride a slide minutes before its scheduled closure. Another mentioned a long wait time at the entrance due to limited staff.

Several reviews highlight the high cost of visiting the park. Beyond the admission fee, visitors face additional charges for parking and tube rentals. The park's policy of not accepting cash for tube rentals and the lack of clear communication about this policy have also been criticized.

Safety concerns have been raised regarding slippery cement and the presence of glass on walkways. Visitors have also expressed frustration with the lack of staff training, poor signage, and the park's no-outside-food policy. Food prices within the park are described as high.

Positive aspects mentioned include discounts for America First members and the availability of cabanas, though these are also noted to be expensive. Some visitors have mentioned enjoying the rides, and some staff members have been praised for their friendliness.

Key concerns:

High admission, parking, and tube rental fees.
Customer service issues, including ride closures and staff interactions.
Safety concerns regarding slippery cement and glass.
Lack of staff training and poor signage.
No outside food policy and high food prices.
Operational issues, such as long wait times and unclear policies.

Seven Peaks Water Park Provo offers a variety of water attractions, but potential visitors should be aware of the reported issues with fees, customer service, and operational concerns. It is recommended to contact the park directly for the most current information regarding policies and pricing before visiting.

Location

Reviews

Jul 06, 2024

Closed a ride 8 minutes before it was supposed to. Me and my friend wanted to ride the orange ride called “free fall” and some lifeguard in yellow that sounded like a girl but might have been a boy after we just wanted to ride the ride one last time threatened to take our season passes even though we didn’t have any. Not even kidding argued for a minute for being 5 seconds late and forced us off the ride leaving us without the rest of our friends. felt totally betrayed and i want my money back. Took an hour to get in because there were only 2 people that were at the front gate. The only part about it that was good was another lifeguard that was super chill named Kai.
Nov 25, 2024

FIRST TIME GOERS PLEASE READ: this park was fun but there is a lot that needs to be done. 1. Excessive fees. Yuck! You will spend roughly 45 dollars. 27 dollars for entrance fee. 10 dollars for parking, and 6 for a tub. YUCK... 2. Slipping on glass. We kept finding glass on the cement. That is a hazard and very frustrating. Walking barefoot can be hazardous especially when there is glass. But why is there glass on the cement? 3. Cost of tubs. WTF? 🤔The cost of tubs is 6 dollars. We did not know that. But now you do! Here is what happened; most rides require a tub or a mat. Some of the mat rides do not require a mat and you can go down just yourself. But we did not know that until you are half way up the stairs. So we go to get tubs with cash and the kid radios for change. The manager radios back stating they do not take cash. So we spent 30 minutes walking around trying to find a place to take cash until we learned they do not take cash only card. Yuck. How come that was not informed at the entrance verbally? TRAIN YOUR STAFF! here you go, I'll help you. " Good morning welcome to slash summit" is this your first time? No? Here is what you will need... Tubs... Food...cabana...etc" TRAIN YOUR STAFF. 4. Parking. Why am I paying for parking? It is 10 dollars for parking in the upper section. there is an upper and lower Parking to park at. But DO NOT PARK AT THE CHURCH. It is right above the upper parking. Your car will be towed. 4. Slippery cement. There was slippery cement everywhere. It is not just water but it felt slick. 5. Training staff. Please train your staff. A lot of your staff do not know what is going. Where is the first aid? Where do I buy tubs? Do I need cash? Direct traffic going to different lines for the slides. 7. The signs at the park suck. We get half way up the stairs and we realize that some slides that use mats don't need a mat and you can go down without a mat. That would have been nice to know that before climbing all those steps. 8. No outside food. What the heck... Again train your staff. That would have been nice to know before we brought our lunch. Water bottles is ok. So hide your food in your water bottles! 🤣 Other people posted that they paid 40 dollars for burgers. Yuck. 9. America first. One plus is that you can get discounts with America first. Look at pictures! READ THE SIGNS. 10. The Cabana. I recommend you DON'T do that. Go early, find shade and table. The lower cabana cost 150. That is the cheapest. So you are looking at almost 200 dollars for a day off fun... Is it worth it? 🤔 I'll let you decide.
Jun 29, 2017

We had fun (visiting for the first time). The lazy River was awesome. The slides looked fun. The kids area needed some love. It looked like it might have been updated a couple years ago. Might need a face lift or two. The wave pool was the most disappointing. It made waves for ten minutes and then you had to wait fifteen minutes for them to start again. Seems kind of silly to have to wait so long for waves that only last for so little time. We had fun and won't return to this location. Maybe salt lake has a better one.
Aug 16, 2024

Our family of 7 was unable to ride the rides together due to a severe injury caused by the Vortex ride just minutes after we entered the park, and yet now 30 days later, the park has not responded to our 3 requests for communication or even a refund (one in person at their office, and two via their website). We had not even used the wrist bands yet. We had paid for parking, paid for a locker, bought some of their food, and then on our second ride of the day, we had to stop and see EMS and leave the park for further medical care due to my 13 year old daughter's concussion caused by Seven Peaks Water Park on the Vortex ride. The Vortex ride obviously has deferred maintenance and park staff admitted that adults and kids have been injured on it due to the deferred maintenance. Our 13 year old autistic daughter's left side of her head was launched against the hard wall of the slide by the tight turn in the middle of the Vortex ride. She suffered a concussion and severe abrasion and continued swelling to her head and cheek. Letting us know to have the young teen sit with a lower center of gravity instead of straight up could have prevented the injuries. Our 11 year old bruised her tailbone on the Vortex bumps due to deferred maintenance on the ride, and was in severe pain for the next several days. Our kids are skinnier and lighter than most kids these days, so I can only imagine the injuries would have been worse if they were average body weight. I grew up in Provo and am not happy with this new management company of the water park. If I take the park over, I will address all of these concerns.
Aug 26, 2024

If I could leave 0 stars, I would. I made reservations for my boys' birthday. Unfortunately, my entire family got the stomach flu the day before we were supposed to go. I have tried emailing, calling, texting, etc, to get a hold of someone about a refund. We booked the last week they were open all week and now only operate 2 days of the week and it conflicts with works schedules. Their email is invalid, and their phone number invalid. It's ridiculous.