Surfari Water Park at The Grove Resort

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Overview
About
Location
Reviews

Overview

+1 407-545-7500
www.groveresortorlando.com
14501 Grove Resort Ave, Winter Garden, FL 34787, USA
Hours

Monday 10:00 AM - 8:00 PM

Tuesday 10:00 AM - 8:00 PM

Wednesday 10:00 AM - 8:00 PM

Thursday 10:00 AM - 8:00 PM

Friday 10:00 AM - 8:00 PM

Saturday 10:00 AM - 8:00 PM

Sunday 10:00 AM - 8:00 PM

Surfari Water Park at The Grove Resort Introduce

Surfari Water Park at The Grove Resort, located at 14501 Grove Resort Ave, Winter Garden, FL 34787, USA, offers a range of water-based activities within a resort setting. As a featured location within the "Water Parks Near Me" category, it aims to provide a comprehensive resort experience with aquatic entertainment.

Customer reviews present a mixed picture of the water park. Some visitors have reported significant disappointments, including closures of the lazy river and waterslides during their entire stay. These closures were reportedly only communicated through signs at the water park itself, causing frustration for those who came specifically for these attractions. Transportation issues have also been raised, with complaints about the lack of golf cart assistance to the water park and the need to walk through a parking garage.

Additionally, visitors are advised to bring towels from their rooms, as the water park does not provide them. The wave surfer attraction incurs an additional fee of $35 per person and is not always operational, even when other attractions are closed.

However, many families report that their children had a "great time" at the water park, with toddlers and older kids enjoying the experience. The resort itself is praised for its beautiful accommodations, including spacious rooms with multiple bedrooms and well-equipped kitchens. The check-in process is described as "a breeze," with friendly and professional staff. One reviewer specifically commended a staff member for assisting with room selection near the water park.

The resort's location, while a bit far from Kissimmee and further from Disneyland than expected, is appreciated for its scenic drive and beautiful palm tree surroundings. The resort also features a nearby restaurant where guests can relax and enjoy drinks.

For inquiries, you can contact them at (407) 545-7500 or +1 407-545-7500.

Key features:

Lazy river and waterslides (potential closures).
Wave surfer (additional fee).
Resort accommodations with multiple bedrooms and kitchens.
Nearby restaurant.
Scenic location.
Friendly staff.
Located in Winter Garden, FL.
Contact phone number provided for inquiries.

Surfari Water Park at The Grove Resort offers a resort experience with water park amenities. Potential visitors should be aware of the reported issues with ride closures and customer service. The resort itself is praised for its accommodations and staff, making it a suitable option for families seeking a resort stay with water park access.

Location

Reviews

Feb 05, 2025

-the lazy river and waterslides were closed the entire time we were here!!!! And they only tell you on signs after walking all the way to the waterpark. This was the only reason why we came here! -they did not want to drive us in the golf cart to the waterpark just stopped at the grove from the terraces and had to walk through a parking garage -they also don't say to bring the towels from your room as they don't have any at the park -its $35/person to use the wave surfer and it wasn't on all day even when the lazy river and slides were closed it wasn't free
Jul 25, 2024

The kids had a great time at the water park. It was a fun and enjoyable experience for my toddler as well as the older kids. We also found a great restaurant nearby where we could relax and have drinks. The hotel we stayed at was absolutely beautiful, like a mini house with three bedrooms, TVs in every room, and a spacious and well-organized kitchen. It was the perfect accommodation for our family. We had a fantastic time at the water park, despite it being a bit far from Kissimmee. On our way there, we were surprised to pass by Disneyland, which was also further away than we expected. However, the drive was completely worth it. The sight of the beautiful palm trees as we approached the resort was simply glamorous and breathtaking. I had a wonderful experience during check-in at the resort. The process was a breeze, and I was impressed by the friendliness and professionalism of the staff member who assisted me. Although I didn't catch his name, his exceptional service left a lasting impression. He went above and beyond to help me select a room close to the water resort, which turned out to be the perfect location. Being just a short walk away from the resort made our stay even more enjoyable. I highly recommend this resort for its excellent customer service and convenient location.
Mar 29, 2024

I am staying at The Grove and this waterpark is great but a key things I noticed. First the kids splash pad isn’t heated the like the rest of the pools. I suppose if you’re visiting in summer this is ok but for those visiting in “winter”, spring, or fall this is good to know.
Nov 18, 2024

I called a few days before our stay to confirm details and specifically asked about any additional fees, and none were communicated. Upon checkin, they asked me for $300 or fees and parking. Which is fine, but when I asked them for a break down, so I could request a reimbursement from my credit card company, since I booked with points, they couldn’t give me that and seemed annoyed that I would even ask. The hotel is nice, and mostly clean. The two bedrooms, full kitchen and washer and dryer are nice to have. It is hard to navigate the entirety of the hotel though. Out second night here, there were guests running up and down our hallway screaming and laughing. Scaring my children. I called the front desk, and they offered to call security. What I can only assume to be the same group, moved to the courtyard where their behaviors only echoed louder. This continued until around 2:00AM. There was also the smell of weed coming from balconies around ours. Our last night here, we realized we were never given wristbands for the water parks or pools, or a parking pass, so we were stopped every time upon entry to the property. We had used all of our towels, and were told we would get housekeeping on our third day, but we did not. So my husband went down the the front desk to get new towels(after calling the front desk several times and failing to reach anyone) and the front desk attendant said we should have washed and dried the towels we had and made it difficult to get new ones. We then realized there must have been additional paperwork we never received since she seemed like this was common knowledge. But when I reviewed the one paper we did get, it in fact says to leave the towels on the floor and we would get new ones. This obviously never happened. Frustrated and concerned about what checkout might bring tomorrow, I went down to talk to the manager only to find out he was on break. The front desk attendant said he wasn’t even sure what the paperwork given at check in says. So I find that to be problematic. I was told a manager would call me back in 30 minutes, that was a couple of hours ago. We will not be back to this hotel and I will be asking my credit card company to take it off of their list of preferred hotels.
Dec 21, 2024

Great place if you want to stay in the room or swim for the entire stay. Not many other activities- and everything is quite expensive. The splash area of the waterpark has extremely high water pressure shooting at kids eye level from every angle, the mini-golf and arcade is very expensive, they charge $20 to rent a fishing pole for 2 hours and $30 to rent a kayak for 30 minutes. There is only one small seating area outside besides in the pools- no benches, nice seating areas with bean bags or fire places. No grills, playgrounds, tennis courts or basketball hoops. Essentially nothing to do after 5 or 7 depending on the day. They do not have games to rent or even play in a family area. Kids activities are minimal and the ones they have are expensive. If I were the manager I’d make things more cost effective for all, generate more income to use towards a better guest experience.