Splash Pads USA, Inc.

Overview
About
Location
Reviews

Overview

+1 855-433-7237
www.splashpadsusa.com
60 N Cutler Dr #104, North Salt Lake, UT 84054, USA
Hours

Monday 8:00 AM - 5:00 PM

Tuesday 8:00 AM - 5:00 PM

Wednesday 8:00 AM - 5:00 PM

Thursday 8:00 AM - 5:00 PM

Friday 8:00 AM - 5:00 PM

Saturday Closed

Sunday Closed

Splash Pads USA, Inc. Introduce

Looking for a custom splash pad solution? Splash Pads USA, Inc., located at 60 N Cutler Dr #104, North Salt Lake, UT 84054, USA, specializes in designing and providing custom splash pads for various applications. As featured on "Water Parks Near Me," this company offers personalized solutions for those looking to add water play features to their properties. They can be reached at (855) 433-7237 or +1 855-433-7237.

Splash Pads USA, Inc. focuses on providing high-quality custom splash pad kits and designs. They offer assistance in selecting the right splash pad for individual needs and provide layout services. The company is known for its excellent customer service, with the owner, Don, often going above and beyond to ensure customer satisfaction. They offer various materials, and customers have praised the quality of their products compared to competitors. The company handles online orders and offers shipping, with a commitment to rectifying any shipping cost discrepancies promptly. They are also open to customers visiting their office and warehouse to inspect materials before purchase.

Key features of Splash Pads USA, Inc. include:

Custom Splash Pad Design: Tailored solutions for individual needs.
High-Quality Materials: Unmatched quality compared to competitors.
Excellent Customer Service: Owner Don provides personalized assistance.
Online Ordering: With shipping options.
Warehouse Visits: Customers can inspect materials.
Residential and Commercial Solutions: Catering to diverse needs.

Based on customer reviews, Splash Pads USA, Inc. is highly regarded for its customer service and product quality. Customers appreciate the personalized assistance from the owner and the company's commitment to honesty and integrity. The quality of the splash pad kits is also frequently praised. Some customers have expressed skepticism about negative online reviews, citing their own positive experiences.

Customer reviews highlight the positive aspects of the company. One review praised the great customer service, the owner's helpfulness, and the prompt resolution of a shipping cost issue. Another review emphasized the company's design and layout services, the high quality of the materials, and the positive experience with the owner, Don.

For individuals and businesses looking for custom splash pad solutions, Splash Pads USA, Inc. offers a reliable and high-quality option. Potential customers should consider the company's commitment to customer service and the quality of their products. Visiting their warehouse for a hands-on look at the materials is also an option.

Location

Reviews

Oct 03, 2016

Great customer service! The owner Don helped me select the right Pad for our yard. With my order that I ordered online, they gave me a great deal and provided free shipping. The website charged me for the shipping so I called them and they brought a check for the cost of the shipping right to my door. Great honest people, willing to help in anyway they can. The kids love our Pad. Provides hours of fun.
Sep 14, 2016

Splashpads USA designed and did the layout of our pad for us. Don went above and beyond expectations to get the kit built and ready at a reasonable price. I have read a lot of the reviews online about this company and they are completely opposite from the experience we had with Don and the team at Splashpads USA. I have a hard time believing that Don has taken advantage of the people that have posted these reviews. I spent time at the office and warehouse to take a hands on look at the materilals before I purchased, the quality is unmatched when looking at his competitors. Looking forward to many years of fun with our kit. Thanks for all your help Don !!
Mar 10, 2018

To give everyone a point of reference... this is the very first google review I’ve ever written. Normally, nothing that I could review is important enough to take time out of my life to do so. However, I feel it incumbent upon me to share my experience with this company so other people are not left in the position that I am now in. Having Splash Pads USA install my residential pad in the spring of 2016 was one of the worst decisions I’ve ever made. Firstly, I had an existing water feature in my backyard that I wanted my splash pad to be incorporated into. A person came out, assessed it and said they could do it. The next day he called wanting my deposit, when I said that I was still shopping prices, he hung up on me! Don called me personally after that, apologized, and sent another person named Rick. Rick told me that they could do the design with no problem (it is not a traditional splash pad design). When they started pouring concrete and put the drain in, I realized they had cemented the drain into a completely different spot than we originally discussed. After speaking to Rick, there was really nothing else we could do at that point so I let it go and said I could live with the drain in the new spot. Once the pad was finished, the concrete was brushed so roughly and improperly that everytime my children used it, their feet would literally bleed. I ended up going through a different company to pay more money to put a rubber surface over their concrete to make it functional. Also in the first few weeks of using it, my entire backyard flooded twice due to mistakes they made when installing it. There was no paperwork or manual that provided instructions of use or maintenance for the pad. My yard was left in a condition that I didn’t feel was acceptable. Had they told me before hand that I would need to sod in every area around the pad, that would have been different. But I had no idea it would be as bad as it was. I also have two underground water tanks that Rick said to “leave exposed in case anything goes wrong with it”. I have had to get two large planters to cover the unsightly holes in my yard and tops of the tanks. I was also told I “don’t need to do anything to winterize it”, and yet every spring I seem to deal with more and more problems with the pad. Last year, I noticed a problem with pressure of the spouts and sometimes water doesn’t come out at all. I called to have them come fix it and was promised someone would be here to look at it on two different dates. On both occasions, no one showed up at all and did not call to say they wouldn’t be coming. Since then, all of my calls have gone completely ignored. I am terrified that one day (maybe even this year) it will stop working completely. Every time I have spoken to them, I have let them know that I am not looking to cause trouble, I don’t want my money back, and I certainly don’t want to go through the time/hassle/money of a lawsuit. I simply just want a splash pad that works without issue and lasts for a reasonable amount of time for what I paid for it. Do yourself a favor and DO NOT USE THIS COMPANY TO INSTALL YOUR SPLASH PAD!!
Sep 26, 2016

I have done work for Don as one of my clients. He needed some banners made for a new lot. He was honest and he paid me for my work. He knows everything about splash pad's and he will be my first choice for my future splash pad project.
Jun 15, 2019

Rick is doing a great job with this company now. Our project got off to a very rough start but he is doing everything he can to make things right and get our community splash pad going! Highly recommend him and his people.